Refund & Cancellation Policy – Dietviet
Last Updated: 13 November 2025
At Dietviet, we design personalized diet plans and provide nutritional guidance with care and professionalism. Before completing a purchase, please read this Refund & Cancellation Policy carefully — by purchasing any product or service from Dietviet you acknowledge and accept the terms below.
1. No Refund Policy
All purchases made through Dietviet — including one-time plans, recurring diet plans, consultations, and any related services — are strictly non-refundable.
By completing payment you accept that:
No refunds will be issued for any reason.
No partial refunds will be provided.
No credits, exchanges, or store credit will be offered in place of refunds.
This no-refund policy applies regardless of circumstances such as:
Change of mind or personal preference
Non-usage of the service
Perceived or actual results/outcomes
2. No Cancellation Policy
All diet plans, services, and paid plans are non-cancellable after payment has been completed.
After purchasing:
You cannot cancel the plan or diet plan for a refund.
You cannot pause, stop, or request pro-rata refunds for unused days or unused services.
Please review product descriptions, plan details, and terms at checkout carefully before making a purchase.
3. Service Nature & Personal Responsibility
Dietviet provides diet guidance, lifestyle recommendations, and supplement/vitamin suggestions where applicable — not medical treatment or prescription medications. Results vary between individuals and depend on factors such as:
Body type and metabolism
Underlying health conditions
Consistency and adherence to the plan
Lifestyle and activity levels
Failure to achieve an expected result does not qualify for refund or cancellation.
4. Payment Disputes & Chargebacks
If a customer initiates an unfounded or fraudulent payment dispute (chargeback), Dietviet may take the following actions:
Temporarily suspend or terminate all Dietviet services for the account.
Pursue legal or collection remedies to recover losses where appropriate.
Permanently ban the account from using Dietviet services in cases of repeated or intentional misuse.
If you have any concerns about payment or service, please contact our support team before initiating a dispute — we will make reasonable efforts to resolve the issue.
5. Exceptional Situations
In rare or extraordinary circumstances, Dietviet may review exceptional requests on a case-by-case basis. Any decision to provide compensation, credit, or refund in such cases is entirely discretionary and does not create any right or precedent for future claims.
6. Contact Us
If you have questions or need assistance related to this policy, contact our support team:
Dietviet Support Team
Email: support@dietviet.com
Website: www.dietviet.com
Thank you for choosing Dietviet. We recommend reviewing plan details fully before purchase so you get the best fit for your health goals.